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1.800.257.9461

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Monday-Saturday:

9 AM to 6 PM

Sunday: Gone Fishin'


 

 

 

 

 

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Our Return Policy

 

Our priority is your complete satisfaction with your StingRay purchase. We want you to be a loyal customer and consider StingRay Tackle Company for all your future needs. However, we understand that sometimes a product may be purchased in error, may not meet your requirements or may be damaged in shipping. The following is our policy for returns:

  1. Purchases from our website or our Ebay store: We understand that you may be cautious about buying a StingRay product from our site sight unseen. We trust that will join the thousands of customers that are satisfied with their purchase and return to our stores every season. To put your mind at ease,  we offer a two week (from date of purchase) no questions asked return policy.  If you are not satisfied with the quality of the StingRay product, simply send it back to us for a full refund. We will credit your credit card with the full complete cost of the original purchase, including outbound shipping.  Please return only undamaged and unused merchandise for a full refund.

  2. Damaged in Transit: If your StingRay arrives damaged, please contact the carrier immediately and report the damage. You may also call StingRay’s customer service and we will issue a call tag for the damaged rod(s). We will immediately reship your order following confirmation.

  3. Mistake or exchange: Please call our Customer Service department and we will gladly work with you on shipping the correct items to you.  Please notice that we may require additional shipping and pick up charge depending on the circumstances.

It is our goal to deal with your unique situation in a fair and equitable manner. Please discuss the situation leading to your return with us and we will find a mutually acceptable solution.

 

No Risk Purchase

 

For a limited time, you can order StingRays products without risk. Go ahead and compare your new StingRay product to others. Check out their beauty and quality construction and if you are not 100% satisfied, send it back to us within two weeks of purchase for a full refund. Simply call us for a return authorization.

 

Your complete satisfaction with your purchase is our goal. If at any time you feel that your StingRay product has not lived up to your expectations, please tell us. If you are delighted with your StingRays, please tell a friend.

 

 

 

 

 

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