Toll Free (US  & Canada)

1.800.257.9461

Holidays

Hours of Operation

Monday-Saturday:

9 AM to 6 PM

Sunday: Gone Fishin'


 

 

 

 

 

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Palm Beach's Fly Fishing HQ



 

Best Catfish Tackle Site on the Net


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Domestic Shipping Policy

 

 

We  want your online experience to be enjoyable, simple and successful. Although the majority of our orders are processed without inconvenience, understanding our shipping policy will assure that your transaction will be successful.

 

Most Pay Pal, credit and debit card orders are shipped the next day following the order. However, we may be required to hold a shipment if we are not able to confirm the authenticity of the payment or we suspect fraud.  If we need additional information to complete your order, we will contact you within 24 hours. Fraud cost on-line businesses millions of dollars each year and we have adopted these policies to minimize the potential for loss:

 

Pay Pal: We only ship to verified Pay Pal addresses. If your address is not verified or you are a new Pay Pal user, please let us know via email and we will contact you prior to shipment.

 

Credit Cards: In most cases, we will only ship to the address of record for the credit card holder. If your shipping address does not match the credit card address of record, we will contact you prior to shipment.

 

The above instances may result in delay in shipping your order. By providing us with complete information, including a daytime telephone number, you can help us minimize any delays.

 

We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day. We ship UPS ground (US and Canada) unless otherwise requested.  In most cases, a signature may be required for delivery.

 

In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Determination of shipping charges is automatically made at checkout.

 

Please note that as a matter of corporate policy, we cooperate with authorities in the detection and prosecution of on-line fraud.

 

If you have questions or comments please contact us via email to support@stingraytackle.com or toll free at 800.257.9461

 

Your complete satisfaction with your purchase is our goal. If at any time you feel that your StingRay product has not lived up to your expectations, please tell us. If you are delighted with your StingRays, please tell a friend.

 

 

 

 

 

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